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Technical Support Enthusiast

We’re on an amazing journey with our Insight products. Today, they are used by 2000+ organisations in over 120+ countries including customers like NASA, Spotify, Porsche, Intel, Google and Disney. And we haven’t even a single salesperson employed but we have an amazing partner program with over 100 partners all over the world.

We’re developing a next generation object management solution which has tremendous capacity and can be used for a wide variety of use cases. Originally built as an app for Atlassian Jira, we are now taking the Insight platform standalone. One ambition is to reach 10.000 customers in 3 years!

Join our team!

If you are passionate about working with smart teams and passionate about providing high-quality support service to the world's largest customers this role could be perfect for you. You will be a part of our great support team, which is focused on providing advanced support and product expertise to our customers. In this role, you will work with other team members as well as product developers in Canada and Sweden. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our customers.

You will perform triage, root cause analysis, debugging and troubleshooting across one-to-many Riada products. As part of the team you will receive on-boarding training to make you a specialist in one to many of our products.

If you value an open culture, lots of freedom, collaborative teamwork and a fun working environment, we advise you to read on.

You will work from our office in the heart of Montreal. We’ll provide you with all the usual perks and benefits and yes – there is also a shareholding program waiting for the right candidates.

On your first day, we expect that you have:

  • 3+ years of experience in support, software services, and/or system administration for a large end-user community
  • Deep understanding of operating systems (e.g. Linux and/or Windows)
  • Deep understanding of networks and relevant technologies, including proxies, LDAP, Active Directory, SSL, etc.
  • Understanding of application server technologies (e.g. Tomcat, Apache, etc.)
  • Experience with SQL databases
  • Advanced skills in the English language

More about you

You probably hold a bachelor degree in Computer Engineering or similar and you have at least a couple of years in depth experience from technical support roles.

As a person you enjoy sharing your skills with others and you are a great teamplayer. You are energized by the more difficult challenges and you are eager to learn new stuff every day. Your positive attitude and willingness to help others is highly appreciated by your teammates.

More about our team

We all enjoy the interactions with customers, problem solving, digging into complex issues, and actively championing for customers within Riada. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify root causes and solutions. We are a combination of passion and persistence. We feel that through our roles we can positively impact end-users and their experience with Riada products. Our team is open, filled with varied backgrounds and talents, respectful, focused, and all about providing legendary service to our customers.

More about Riada

At Riada we run two different businesses; Product Development and Expert Consulting. This position is with our product development team. Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and beverages, social events, ergonomic workstations and more.

Additional Information

To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status. On the contrary, diversity is what makes us stronger.

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Montreal Directions

Why Work at Riada?

With us, you get the chance to work with super talented and creative colleagues, who are also among the top experts in our focus areas. If you have similar ambitions, then a job with us offers great opportunities for you to thrive.

  • Flexibility

    We offer flexible working hours to help you get together. For us, it is important that our employees have a good balance between work and leisure! All our offices, in Stockholm, Gothenburg and Malmö, are located in the middle of City.

  • Skills Development

    We have the right programs that help you grow stronger in your career. Through regular internal share & learning sessions, we also share our knowledge with each other.

  • Corporate Culture

    Conferences, After Works and spontaneous activities, are part of everyday life at Riada, as well as events both in Sweden and around the globe.

  • Parental Leave, Health Insurance etc.

    We are a long-term and safe employer who takes care of our primary asset - our employees. We have safe and valuable benefits for everyone.

Workplace & Culture

We love committed and motivated people who love to learn more and want to share their amazing skills.

We run internal competence development, After Works, customer ventures, Holiday parties and sports activities. At least once a year, we travel together for a few days - focusing on team spirit and sharing pleasures plus experiences in various environments.

Freedom, initiative and dedication characterize our culture. To put it simple, we have fun together!

Already working at Riada?

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